FAQ - About joining a Hub

top of page

Member LOGIN
Home
Products
- How We Work With Our Growers
- Backyard Grower
Run A Food Hub
- FAQ - About running a Food Hub
Join A Food Hub
- FAQ - About joining a Hub
More

Use tab to navigate through the menu items.

Box Divvy

Questions about joining a Hub

Our Local Food Hubs

A safe way to shop

Community working together

Located currently in

NSW & ACT

Come on the journey with us

Unsupermarket

We're farmers and fed up with the way the food system currently operates.

Box Divvy ® connects your local community with farmers and food producers to provide market-fresh, locally and Australian-grown, seasonal fruit, vegetables and groceries helping you cook and eat better for less.

Our Mission is to provide quality food, pay farmers fairly and make fresh food available at extraordinary prices.

Working together with Western Sydney Diabetes Alliance we have created Box Divvy.

We're now over 13,000 families in NSW and the ACT working together changing the food system. There is no food waste as produce is picked to order.

Want to know more how we work with our growers?

This explains Conventional/Sprayfree

* Low food miles

* No packaging

* Reduce food waste

* Lower your carbon footprint

Seasonally, up to 70% is from local growers.

Fresh produce up to 30% cheaper than online supermarkets over the seasonal cycle on an average basket. Saving you some serious dough on food.

How do I order?

Ordering is easy! Just different. Box Divvy is OPT IN.

Your Hub ® is run by a neighbour we call a Hubster ®

First Join a Hub you'll receive a welcome email with details on the ordering cycle and how to order. Your Hubster will phone you for a chat.

So join a Hub & order online with your group.

* Box Divvy price comparisons with the major two online supermarkets are based on a basket for that week. Box Divvy prices include a Hubster fee paid to the Hubster to run your Hub plus pack your groceries.

About our smart App??

To order you’ll be using the Box Divvy easy & smart ordering App and you'll be prompted to download this.

Our App sits safely within our website so it's not exposed to risk on App Stores.

You'll note also we have an SSL Security certificate daily updated on the site keeping your card details safe.

How can you do this so cheaply?

We're a Social Enterprise meaning our goals go beyond profit. The Box Divvy Food Hubs in your neighbourhood that are run by a local family are community-owned and run as a home occupation side-gig, emphasising their commitment to sustainability, food security and healthy communities. We are not subject to the tenuous nature of Grants like not-for-profit.

Profits are channelled back to reducing prices for members.

Transparent pricing

Note that we do not do 'loss leaders' which are items sold at cost or below cost. In the end the farmer pays for this resulting not being paid a fair price for their produce.

So, once you've joined a Hub and your ordering cycle is open you'll be in Marketplace. Click on the picture of the item and you'll see so much more information about the farmer and pricing. You will see what Box Divvy paid the farmer/wholesaler and what you the member are being charged. Really transparent.

What is so great about Box Divvy?

It saves you time, money and your health.

You don't need to search for a park, no trolleys, reduced packaging, lower food miles and no food waste as we pick to order. Plus Box Divvy offer nutritional rather than energy high foods.

Who runs my Food Hub?

A neighbour, known as a Hubster, runs your Food Hub and they offer you nutritionally high food rather than energy high processed food. They are your Food warrior changing the food system with your support.

Do I have to pay anything to join?

No fee to join.

Do I have to order each week?

Spaces are limited and it is expected you will order weekly or at least fortnightly.

Is a minimum spend required?

You are taking a space in the Hub so it is expected you will spend at least $15 a week on fresh and groceries. Over an 8 week period, even if you suspend then this expectation remains in place so $30 if you order fortnightly is the expectation.

What happens if I don't meet the minimum spend?

Within reason it's at the Hubster discretion what they set their expected spend to be in their Hub. If you've been taking a break suspend orders and let your Hubster know. If for a period of time maybe give the space to someone else and rejoin when you are going to order. The Hubster will be in contact if you are not ordering.

Are we just sharing boxes?

You can customise your individual order but in order to get the bulk buy discounts you might need to chip in to reach minimums on some items. For example, the Hub minimum for buk choi (Asian green) is 3 so your Hub must purchase at least 3. If it's at 2 you might want to add 1 to your order. Once the item is over the minimum required it's considered 'in play' and in the Hub order.

How to I pay for my order?

On registering for Box Divvy you will have put your card details in and there will be a validation of your card between 4 and 6 cents. A CREDIT or DEBIT card, Visa or Mastercard only. This information sits on the Eway Payment Gateway site.

We do not do AMEX or other cards. We do not do Pay Pal.

When your order is processed, at order cut-off, your card is charged. Make sure you have enough money in the account. If it declines you will get an email. After the second attempt to process your payment you will be charged $5 processing fee.

Manually reprocessing cards takes time and money. If your card declines regularly one of the admin team will be in contact and they have the authority to ask you to leave the Hub.

What? No Box Divvy Hub in your area?

Maybe someone you know wants to start a Box Divvy Hub. They earn good income. Depending on the size of their Hub they will need 4-6 hours a week. There is also no investment to start a Box Divvy Food Hub. Not a franchise.

Register interest to Run a Hub here.

Unsupermarket now.

Community owned

and

run.

CONTACT

Email: info (at) boxdivvy.com.au

bottom of page